Introducing
Peak Credit Union™
On September 15th, 2025 TwinStar Credit Union and Northwest Community Credit Union will take the next step in our merger. We will be rebranding under one united brand and name: Peak Credit Union. This step will also include launching a new, united digital banking platform.
This page is your comprehensive guide to the launch of both the new brand and digital banking platform. We will continue to keep this page updated with information, graphics and videos of both the new brand and your new digital banking experience. Please check back frequently!
Our Story
In the heart of our communities, you'll find the true foundations of our strength. The teachers who inspire our children and the skilled millworkers who craft the very materials that shape our world. These are the founding members of TwinStar and Northwest Community Credit Union. People dedicated to building a brighter future, board by board, lesson by lesson. From sawdust trails to school hallways, from saving for a child’s future to securing a first home, we’re by your side. Our vision builds upon that foundation to cultivate a profound sense of belonging that resonates throughout our communities, as our membership evolved beyond wood products and teachers. Building community isn’t just a belief — it’s a promise. It's about recognizing the invisible threads that connect us all. When we belong to our community, we empower our members to transform financial stress into the freedom that serves as a building block for their dreams.
Peak Credit Union. Built for you. Built for belonging.
Conversion Schedule
Digital banking (both the website and the app) will be taken down September 12th at 7 p.m. The new platforms will go live the morning of September 15th. Some functions, like ACH transactions, will be taken down at 12pm on September 12th. When the new platform goes live, you will be prompted to re-register your account. For security purposes, we could not migrate your password to the new platform, but you are able to re-use that same password if you prefer. Please remember to have any joint owners create their own login, read more about this change below.
Dates and Statuses
Other service disruption notices for September 12th - 15th.
| Branches | Open during normal operating hours |
| Contact Center | Open during normal operating hours |
| Credit Union Connection | Available |
| BillPay | Closed for new payment scheduling. Previously scheduled payments will process normally. |
| Debit Cards | Available |
| Credit Cards | Available |
| ACH Processing | Will Process Normally. New external transactions unavailable starting at 12 p.m. September 12th. |
| Physical Checks | Will Process Normally |
| ATMs | Available |
| Wire Transfers | Available |
| Quicken | Outage, dates TBD |
| Mobile Peer to Peer Payment Systems | Transactions will process from standalone apps. |
New digital banking and mobile apps
All members will need to download a new app that will be available September 15th. Links to those apps will be added to this page when they are available.
For members who access digital banking via a browser on a computer or phone, we will be launching a new, combined website under our new name, which will redirect you to the new platform.
New Features
Our new digital banking platform will feature the most up-to-date functionality available. There are lots of benefits we're excited for you to discover, some of the highlights are:
Account View and Shared Login
We are excited to rollout enhanced security through individual logins for joint owners. After this upgrade, you'll no longer share a login with other people on your account. Each individual will need to setup and use a login that is unique to them, as it will show every account that they have access to. This will also allow users with accounts under separate memberships to view all of their accounts in one, convenient location.Other Key Impacts
- When the new digital banking platform is live on September 15th, members will be prompted to re-verify their account and set up a new password. This will also require new biometric login permissions.
- Digital banking will only display 18 months of history. For older details, please view your statements.
- Security and account alert preferences (as well as where you'd like these delivered) will not migrate. You will need to set these up once you reenroll.
Updated User Interface and Experience
Check back soon for sneak peeks into the new digital banking platform as well as tutorial videos!
What's Not Changing
- Account, member and routing numbers
(this means your current checks and automatic transfers will still work) - Debit and credit card numbers
(cards will be reissued with new artwork when they naturally expire) - Products you currently have
- Branch and ATM Footprint
- Our dedication to member support
Actions You Need to Take
- Prepare for digital banking downtime
- Download our new app on September 15th
- Reenroll in digital banking (remember to have joint owners set up a separate login)
- Verify your security and account alert preferences as well as where you'd like these delivered (some settings will not migrate).
More About Our New Brand
Why are we rebranding and changing our name?
Our merger presents a unique opportunity for our two organizations to come together. This merger has always been an equal partnership. Because of that, it doesn't make sense for one of our legacy names to "take over." This new brand represents not only who we have been and who we are, but also our vision for who we want to be, together.
What will have the new brand?
The short answer is everything! However, this transition will take some time for some things, especially our branch network. We will not remodel all branches immediately, but the signage will be replaced. While you should see the Peak brand replacing both NWCU and TwinStar in most places, some changes will take more time to be a comprehensive change.
Will you be reissuing new debit/credit/ATM cards?
We have a unique set of new card designs that represent our new brand. However, all debit, credit and ATM cards will only be replaced at their natural expiration date or when a card is reported lost or stolen. For cards that reissue at expiration date, your card number will not change and any automatic payments will not need to be updated!
Why did we choose the name Peak?
The name Peak was selected after an in-depth process involving a third-party creative agency and a committee consisting of members of our board of directors, CEO and President. The agency met with consumer and business members, employees and completed independent research on our legacy credit unions and the communities we serve. Based on their research, the creative agency proposed many names and the credit union committee selected Peak as our new name.
What will the new website be?
Our new website will be live at peakcu.org during conversion weekend.